At Temu, the most profitable discount isn't the prize from the roulette wheel, but rather the coupon or credit that's already sitting in your account and no one remembers to use. The store distributes these values all the time: on the first order, in campaigns, for referring friends, and even as a refund for cancellations. The problem is that each one has its own rules, deadlines, and list of accepted products, and those who don't check end up letting the discount expire.

This guide explains the difference between coupons and credits, what Temu's Terms of Use say about them, and how to put together an order that takes advantage of everything without falling into the most common traps.

Coupons and credits are not the same thing.

They both appear on the account, but they work in different ways:

  • Coupon It's a conditional discount. It usually requires a minimum order value, is valid for a limited time, and may be restricted to certain categories. The discount is only applied if the cart meets the eligibility criteria.
  • Credit It's the balance saved in the account. It's used as a form of payment at checkout and can come from promotions, invitations, or refunds made to the app's balance.

Temu's Terms of Use treat both as rewards. Section 12 states that some rewards are only for discounts or payments on eligible purchases, that not all products are eligible, and that they cannot be redeemed for cash except where required by law. It also states that the specific rules for each reward prevail over the general Terms.

Hands holding a cell phone with a shopping cart on the screen, next to a notebook with calculations and a calculator.

Where to find what you already have

Before hunting for a new coupon, check your account. Within your app profile, you'll find a list of active coupons and your credit balance, each with its expiration date. It's worth checking this section every time you shop, because new campaigns add coupons without warning, and the checkout process doesn't always automatically apply the best one.

On each coupon, check three things: the minimum value of the request, a expiration date And whether it's restricted to a specific category or marked products. That's what determines if it goes into your cart.

How to put together the order so the discount is applied.

  1. Start with what you need. Fill your cart with the items you were going to buy anyway.
  2. Compare this to the minimum coupon amount. If you're close to reaching the minimum amount, complete the purchase with something useful. If you're far from it, the coupon isn't worth it.
  3. Apply the credit last. The credit balance is applied as payment. Use it after the coupon to see the actual remaining amount.
  4. Look at the total on the last screen. Shipping costs, ICMS (Brazilian sales tax), and import tax are added at the end. The actual discount is the difference between this total and what you would pay without the coupon.

What do the Terms say about losing the discount?

Three situations can cause a coupon or credit to disappear:

  • Expired. Each reward has its own expiration date, which is indicated in the account.
  • Account closed. Section 13 states that if the account is closed for any reason, all associated rewards are lost and canceled, and recommends using them beforehand.
  • Abuse. Section 3 prohibits creating multiple accounts and "abusing any promotions, discounts, or other benefits." Punishments include the cancellation of rewards and account suspension.
Two friends sitting at a café table comparing their cell phones and laughing.

Credits that come from invitations

Part of Temu's credits come from referrals: you share your link and earn credit when the invited person registers or places their first order, according to the rules of that campaign. The number of invitations, the deadline, and the amount are displayed on the promotion screen. What the Terms do not allow is completing the goal with fake accounts or third-party numbers, and this is usually detected.

Invitations are more effective when sent to people who were already considering buying from the store. Sending the link en masse to large groups, besides being inefficient, violates the prohibition against unsolicited advertising in section 3.

Credit refund: when does it happen?

The Terms guarantee free cancellation before the order is packaged and a refund after it is received. What changes is where the money is returned to. In the gift redemption test that TechTudo published in July 2026, the cancellation was refunded as credit within the app. Before confirming a refund, check on the screen if there is an option to receive it back to the original payment method. In-app credit can only be used for another purchase on Temu.

Signs of a fake coupon

  • Coupon that requires registration outside of Temu. Official coupons appear within the app or on the temu.com website.
  • Request for verification code via SMS. The Terms prohibit sharing the account. Whoever asks for the code wants to access it.
  • “"Sale" of credit or exchange via Pix. Temu credit cannot be converted into cash, except where required by law, and buying credit from third parties is a sure way to fall victim to fraud.

Common questions

Can I use a coupon and credit on the same order?

Generally, credit is used as payment and coupons as discounts, so both may appear together. The rules of each coupon may limit this, and the checkout will show what has been accepted.

Why wasn't my coupon applied?

It's almost always the minimum value not being met, the expiration date having passed, or products not being on the eligible list. Section 12 of the Terms reminds us that not all products are eligible.

Can I withdraw my credit balance?

No, except in jurisdictions where the law requires it. According to the Terms, rewards can be used for discounts or payments on eligible purchases at Temu itself.

Will my credits be transferred to another account?

No. The account cannot be transferred without Temu's permission, and the rewards are locked to it. If the account is closed, they are lost.

Coupons and credits offer real discounts when applied to an order you would have placed anyway. Checking your bill before buying, respecting the minimum purchase amount, and verifying the final total is what separates saving money from impulse buying. If you haven't yet redeemed your welcome gift, see [link/resource]. How to unlock free gifts from Temu.

About the author

Rodrigo Pereira

Studying IT. I currently work as a writer on the luxmobiles blog. Creating diverse content relevant to you daily.

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